Click & Collect Information
How can I order for collection in store?
Step one: Choose from our wide range of products available for click and collect.
Lots but not all of our products are available for Click & Collect. More will be available soon.
Step two: Use our store locator to choose which cardfactory store you would like to collect your products from.
Step three: Place your orders.
Multiple payment options are available.
Delivery Lead Time - 3 to 5 working days.
Step four: When your order is ready for collection you will receive an email.
Please do not visit the store until you have received confirmation that your order is ready for collection.
Step five: Visit your chosen store and show a member of staff your order email and barcode.
Step six: Receive your order and enjoy your goods.
Free Click & Collect when you spend £15 or more
Please remember:
- We will hold your order for 10 days, if you have not collected your order after this time or contacted our customer service team prior, your order will be disposed of and a service charge of £3.99 will be deducted from your refund.
- If you no longer require your items please contact us for further information on how to return your items.
- Unfortunately we are unable to provide a refund of unwanted personalised or perishable items.
Click & Collect FAQs
If you are unable to collect your order within 10 days please contact our customer service team for further information.
We are sorry to hear you would like to return your order.
You are able to contact us and a member of the customer service team will provide you with the information on how to return your order. A refund will be issued to the original payment method, to the value of the items on the confirmation email.
We will not be able to provide a refund for personalised & perishable goods unless faulty or damaged.
You are also able to contact our Customer Service team by live chat between the hours:
- Monday – Friday: 9.00am – 4:30pm
We are really sorry that you have received your order and it is damaged. We know how important it is for your order to be in perfect condition.
To assist you with this matter, please contact our Customer Service team by live chat between the hours:
- Monday – Friday: 9.00am – 4:30pm
If an enquiry is submitted outside of these hours by email, we may not be able to fulfil your request.
We will need to scan the barcode on your order confirmation email as proof of ID. If you would like someone else to collect your order, please forward the order confirmation email to them so we are able to scan the barcode and locate the order.
We are sorry to hear that part of your order is missing. Please contact us so we can look into this for you.
If you have made a mistake on your Click & Collect order, we do not have the facility to amend this for you. Your order will need to be cancelled and placed again.
You are able to contact our Customer Service team by live chat between the hours:
- Monday – Friday: 9.00am – 4:30pm
If an enquiry is submitted outside of these hours by email, we may not be able to fulfil your request.
Please note – If your order has already been despatched we will be unable to make any amendments.